EduSkills Foundation
4 days ago
EduSkills Foundation
The Operations Head will be responsible for managing and overseeing all operational activities related to the services provided to colleges. This role involves ensuring that colleges receive the services in a timely and efficient manner, addressing any issues or queries in real-time, and maintaining strong relationships with educational institutions. The Operations Head will lead a team, streamline processes, and ensure high standards of service delivery across all partner colleges. Key Responsibilities: Service Delivery Management: Ensure that colleges receive the services they have signed up for in a timely and efficient manner. Coordinate with different departments to ensure smooth service delivery and resolve any operational issues that may arise. Real-Time Query Resolution: Act as the point of contact for colleges, addressing their queries and concerns in real-time. Ensure that all queries from colleges are resolved quickly and accurately by coordinating with internal teams, troubleshooting issues, and providing support. Relationship Management: Build and maintain strong relationships with college representatives to ensure high levels of satisfaction with the services provided. Regularly engage with college stakeholders to understand their evolving needs and provide customized solutions. Team Leadership & Development: Lead and manage a team of operations staff responsible for day-to-day service execution and query resolution. Set clear objectives and provide guidance to the team to achieve service excellence. Conduct training and performance reviews to ensure continuous improvement of team members. Process Optimization: Analyze current operational processes and identify areas for improvement to enhance service delivery. Implement best practices and standard operating procedures (SOPs) to streamline operations and improve efficiency. Reporting & Documentation: Prepare and present regular reports on the operational status, service delivery performance, and query resolution statistics to senior management. Maintain comprehensive records of all service interactions, queries, resolutions, and feedback from colleges. Collaboration with Other Departments: Work closely with the sales, marketing, technical, and customer support teams to ensure seamless service execution and timely delivery. Coordinate with the product or service development teams to relay college feedback and suggest product improvements or new features based on client needs. Crisis Management: Proactively handle critical situations, ensuring that issues affecting colleges are addressed quickly and effectively to prevent escalations. Lead troubleshooting and problem-solving efforts to minimize downtime and service disruptions. Skills & Qualifications: Master’s degree in relevant field. Proven experience (4+ years) in operations management, preferably within an educational or service-oriented environment. Strong leadership and team management skills with the ability to motivate and guide a diverse team. Excellent problem-solving, communication, and interpersonal skills. Ability to manage multiple projects and prioritize tasks in a fast-paced environment. Strong understanding of service management, operational excellence, and customer satisfaction. Language proficiency in Telugu or Tamil is Plus.
Job Type
Industry
Job Role
Skill
Minimum Education
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